New Patient Exams – Let’s get clinical for a moment.  I think your auxiliaries should be doing the new patient exams.  Now, before you go and get all hot and bothered by that statement, let me explain what I mean. …

Staff Training – I am very proud of the way we handle staff training in my office. First, let me say there was once a day when I took charge of all the training in the office. It usually occurred…

Hiring and Firing – This is one area that I certainly don’t miss being in charge of. Years ago when I would listen to dental cassettes from some of the superstars out there, I would pick up on the fact…

Team Supervision – Here is an area that needs addressed in the worst way. One of the fastest routes to pure practice misery of which I am aware is to try to rule your practice by yourself. Usually, one of…

Day to Day Practice Operations – This is kind of a big, inclusive area, but I think it is an appropriate one to dive into first. Let me explain how this used to cripple my productivity. I would occasionally find…

Are your tired of hearing, “Doctor, we’re working as fast and hard as we can”? You see, the staff knows that this is the end of the discussion because the doctor just isn’t willing to invest the money or emotional…

Just like you, I have felt all the stresses that accompany dentistry.  Not only the stress that goes along with the dentistry part, but all the issues surrounding staff and employee issues, too.  Not many people out there in the…

The doctor and the staff person are just two different people. I have never known a doctor who ran a successful practice for very long trying to be buddies with the staff. The relationship between employer and employee is naturally…

This one is going to be the biggest shocker for most of us dentists out there. Yes, doctor, you have the big gun when it comes to your ability to fire someone. There’s no doubt about that. But, what you…

The biggest “one thing” that I have found driving practices of all sizes is the staff. The staff is the all important middle man between the patient and the doctor. They are the buffer zone. They are the point of…