One of the most shocking discoveries of my dental career was the fact that my staff would consider blatantly disobeying a direct order of mine or violate a specific office policy to try to protect a fellow staff member. I…

I hear from doctors all across North America that our programs work, but it’s just so hard to get the staff on board. This is a foreign concept to me. When I want to start a dramatic program in our…

Well, let me clarify. Motivation absolutely does work in the short term. Almost any cool trick that you can learn from the business world or a practice management consultant can work for a while. There are two basic metaphors for motivational…

In all my consulting I have found that sighting the perfect room setup is something akin to seeing the abominable snowman or the Dodo bird. Your hear about these things and you hear that someone’s cousin knows someone who says…

Surely by now you realize that working in that crown today is immensely more profitable than having the patient come back tomorrow. I don’t know if you have checked lately, but, newsflash, people don’t wait in line to get into…

Your staff works at your office because it is a job. Nothing more. Never think that they are just so thrilled to death with their job that they couldn’t imagine a life outside of dentistry. At best, you get most…

Here’s what I mean by this. 2 things that I hear over and over are: 1. “My staff says that there just aren’t enough of them to implement this new idea. If we just had more people, then maybe we…