The doctor and the staff person are just two different people. I have never known a doctor who ran a successful practice for very long trying to be buddies with the staff. The relationship between employer and employee is naturally…

This one is going to be the biggest shocker for most of us dentists out there. Yes, doctor, you have the big gun when it comes to your ability to fire someone. There’s no doubt about that. But, what you…

The biggest “one thing” that I have found driving practices of all sizes is the staff. The staff is the all important middle man between the patient and the doctor. They are the buffer zone. They are the point of…

One of the most shocking discoveries of my dental career was the fact that my staff would consider blatantly disobeying a direct order of mine or violate a specific office policy to try to protect a fellow staff member. I…

I hear from doctors all across North America that our programs work, but it’s just so hard to get the staff on board. This is a foreign concept to me. When I want to start a dramatic program in our…

Well, let me clarify. Motivation absolutely does work in the short term. Almost any cool trick that you can learn from the business world or a practice management consultant can work for a while. There are two basic metaphors for motivational…

In all my consulting I have found that sighting the perfect room setup is something akin to seeing the abominable snowman or the Dodo bird. Your hear about these things and you hear that someone’s cousin knows someone who says…

Surely by now you realize that working in that crown today is immensely more profitable than having the patient come back tomorrow. I don’t know if you have checked lately, but, newsflash, people don’t wait in line to get into…

Your staff works at your office because it is a job. Nothing more. Never think that they are just so thrilled to death with their job that they couldn’t imagine a life outside of dentistry. At best, you get most…

Here’s what I mean by this. 2 things that I hear over and over are: 1. “My staff says that there just aren’t enough of them to implement this new idea. If we just had more people, then maybe we…