Hiring and Firing – This is one area that I certainly don’t miss being in charge of. Years ago when I would listen to dental cassettes from some of the superstars out there, I would pick up on the fact…

Team Supervision – Here is an area that needs addressed in the worst way. One of the fastest routes to pure practice misery of which I am aware is to try to rule your practice by yourself. Usually, one of…

Day to Day Practice Operations – This is kind of a big, inclusive area, but I think it is an appropriate one to dive into first. Let me explain how this used to cripple my productivity. I would occasionally find…

Are your tired of hearing, “Doctor, we’re working as fast and hard as we can”? You see, the staff knows that this is the end of the discussion because the doctor just isn’t willing to invest the money or emotional…

Just like you, I have felt all the stresses that accompany dentistry.  Not only the stress that goes along with the dentistry part, but all the issues surrounding staff and employee issues, too.  Not many people out there in the…

The doctor and the staff person are just two different people. I have never known a doctor who ran a successful practice for very long trying to be buddies with the staff. The relationship between employer and employee is naturally…

This one is going to be the biggest shocker for most of us dentists out there. Yes, doctor, you have the big gun when it comes to your ability to fire someone. There’s no doubt about that. But, what you…

The biggest “one thing” that I have found driving practices of all sizes is the staff. The staff is the all important middle man between the patient and the doctor. They are the buffer zone. They are the point of…

One of the most shocking discoveries of my dental career was the fact that my staff would consider blatantly disobeying a direct order of mine or violate a specific office policy to try to protect a fellow staff member. I…

I hear from doctors all across North America that our programs work, but it’s just so hard to get the staff on board. This is a foreign concept to me. When I want to start a dramatic program in our…